Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB overview

Number of problems: 15

Number of solved problems: 6

Number of unsolved problems: 9

Problem resolution: 40%

Compared to other tablets:

Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB: Likelihood of getting a solution

 Poor
Ranking: 147th out of 153
Most likely to get a solution:
Microsoft Surface Pro 64GB - problem resolution score of 100%
Least likely to get a solution:
Ingo Monster High 4GB - 5 out of 27 problems solved
Unsolved problem list for the Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB
(Click on a problem to comment or help)

Jump to page: [1] [2]

After firmware upgrade PMP5597_131213_V1.0.18, the screen does not respond to touch. The volume & power buttons works, and the device boots up fine with the new background from the firmware update, but the screen just wont work.


wi-fi keeps turning itself off


I have a problem with an prestigio pmp5197d ultra pad after doing ota update 1.0.12 and now it keeps turning on for a few seconds and turning back on again its doing this non stop the rest button doesnt seem to reset the tablet and the hard rest doesnt seem to be worki.g eighter any suggestions on how to fix the problem and thank you in advance


I have a multi pad 5597 with white back cover and after firmware update don't start.some advice,please


Volume not working


I have had my tablet for a long time. I've had no problems until now. I turned my tablet on and its erased everything. I have to set up every time and it won't let me download any games.


i was charging it and when it was 100% charged i unpluged it, then it immidiately went to 60%, i repluged it and waited to see it charge, but it went from 60% to 30%, then i unpluged and pluged the cable and it shut down.
I then opened it and never unpuged it for 16 hours, but it remained at 3%, i closed every single app and it never charged more, then i tried to make a meme in one of my apps,, and right beforei was done it started showing some kind of colourful snow and shut it self down, i have to press the button and holded repeteadly before it opens and when it does it keeps showing me that kind of snow and shuts down. I have an antivirus program and for the 2 months i had it, it worked perfectly, i also had a battery saving app, and no problem with the battery ever occured. Help me and keep in mind that i most of the time have it pluged in, including now.


Help!My tab keeps going in lock mode even though I have set the timeout to Never. Its really irrtating when it does that 3-4 times in a minute.


i have a big problem i think it maybe hibernating :/ and it wont work please help me


my joytab just switched off and i cant put it back on plz plz plz help me i really want 2 go on it but i cant



0 people also had this problem.

Problem: The battery runs out far to quickly. Does anyone else's have such poor battery life?

There are 0 comments on this problem.

Solution 1: Generally speaking, the bigger the screen and the more functions in use (e.g. bluetooth, wifi, gps etc), the faster your battery will run down. Google "Typical Battery life" for your tablet and see what other people are getting. If you are getting much (more than about 40%) worse battery life and you have turned off all unnecessary applications, functions and services, your unit may have other issues and you should contact the manufacturer / your retailer to investigate further.
Number 1: Turn off unnecessary functions
Number 2: Turn the screen brightness down
Number 3: Get a battery saver app that will show you what's using your battery so much.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: No sound coming from the speaker.

There are 0 comments on this problem.

Solution 1: Check (1) the volume setting (may be different for different apps) and (2) check any speakers or earphones you are using by trying them out on a different device.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: Horrible distortion coming from the speaker.

There are 0 comments on this problem.

Solution 1: Turn the volume down - does that solve the problem? If you are getting distortion on all sounds, your speaker may be damaged. If you can play some sounds fine and others are distorted, it is probably not a speaker issue, rather a problem with the specific files or applications you are using. Try to turn the volume down within that application and see if that helps.

It can be any one of a number of reasons. For example, once a pin had got stuck in the speaker grille - it was magnetically attached! - and when I removed it, the distortion was gone! Check your speaker for contamination.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: It keeps freezing, locking and rebooting, shutting itself down and restarting. It's so frustrating!

There are 0 comments on this problem.

Solution 1: Check the app you're using at the time - certain apps take a lot of processing power. Now I'm not necessarily saying you don't have enough power to run the app (I don't know what app you're using or how many you're using at the same time!) but it's worth noting that many tablets reduce their processing power when the battery is low - have you noticed this?
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: I dropped it an cracked the screen. It still works, but now I have a huge scratch down the front.

There are 0 comments on this problem.

Solution 1: Cracks and scratches are different things. Cracked screens are more serious and might need to be replaced, but scratches can occasionally be removed, depending on how deep they are. You might want to try a scratch remover (like 3M's) or gently rubbing with a piece of cardboard, but a better way to repair it is to get a film screen protector - it will prevent future scratches, is easy to apply and sometimes makes shallow scratches less visible.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



0 people also had this problem.

Problem: Help! I have completely immersed my tablet in water, now it's not working? What can I do? Is the water damage permanent?

There are 0 comments on this problem.

Solution 1: It's not necessarily broken. But - VERY IMPORTANT - don't press the buttons, plug it in, or try to turn it on in ANY WAY! You have to leave it to dry before passing an electrical current through it. Leave it for a few days without power. When you are sure that the water inside has evaporated (some people leave them in boxes of dried rice to absorb the water), you can try turning it on again. But DON'T USE IT FOR A WHILE YET! If you want to be safe, leave it in a dry place for a week. You can't use it today or tomorrow, it's too soon.
0 out of 0 people found this solution helpful.
Was this solution helpful?
There are 0 comments on this solution.

Post comments, submit alternative solutions or receive notifications



Jump to page: [1]

Post a new question about the Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB
All problems on this page have been submitted and answered by users. If you have a problem with the Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB , please submit it below and we'll post it here.

Details of your problem:
Please ensure that the above box is not empty


Please note that all problems are moderated.



  Back to top
Solve an unsolved problem for the Prestigio MultiPad 9.7 Ultra Duo PMP5597 16GB

Can you help?
If you can solve a currently unsolved problem, please select the problem you can solve from the list below.
Even if you can't solve it, you can still comment on problems if you think it would help.



Jump to page: [1] [2]
0 people also had this problem.

Problem: After firmware upgrade PMP5597_131213_V1.0.18, the screen does not respond to touch. The volume & power buttons works, and the device boots up fine with the new background from the firmware update, but the screen just wont work.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: wi-fi keeps turning itself off

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: I have a problem with an prestigio pmp5197d ultra pad after doing ota update 1.0.12 and now it keeps turning on for a few seconds and turning back on again its doing this non stop the rest button doesnt seem to reset the tablet and the hard rest doesnt seem to be worki.g eighter any suggestions on how to fix the problem and thank you in advance

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: I have a multi pad 5597 with white back cover and after firmware update don't start.some advice,please

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Volume not working


There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: I have had my tablet for a long time. I've had no problems until now. I turned my tablet on and its erased everything. I have to set up every time and it won't let me download any games.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: i was charging it and when it was 100% charged i unpluged it, then it immidiately went to 60%, i repluged it and waited to see it charge, but it went from 60% to 30%, then i unpluged and pluged the cable and it shut down.
I then opened it and never unpuged it for 16 hours, but it remained at 3%, i closed every single app and it never charged more, then i tried to make a meme in one of my apps,, and right beforei was done it started showing some kind of colourful snow and shut it self down, i have to press the button and holded repeteadly before it opens and when it does it keeps showing me that kind of snow and shuts down. I have an antivirus program and for the 2 months i had it, it worked perfectly, i also had a battery saving app, and no problem with the battery ever occured. Help me and keep in mind that i most of the time have it pluged in, including now.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: Help!My tab keeps going in lock mode even though I have set the timeout to Never. Its really irrtating when it does that 3-4 times in a minute.

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: i have a big problem i think it maybe hibernating :/ and it wont work please help me

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



0 people also had this problem.

Problem: my joytab just switched off and i cant put it back on plz plz plz help me i really want 2 go on it but i cant

There are 0 comments on this problem.

Post solution, add your comments or receive notifications



Actions - No registration required
Find a Tablet
@Tab
Acer
Amazon
Apple
Archos
ASUS
Dell
DGM
Disgo
Fujitsu
Gemini
HP
Intenso
Lenovo
Memup
Microsoft
Mpman
Point Of View
Prestigio
Samsung
Sony
Storage Options
Toshiba
Yarvik
ZooStorm